Vacancy - Customer Service employee
As a Customer Service employee of our Warehousing department at Van Vliet Transport you are responsible for the customers in your department. You see opportunities for improvement and make this negotiable. You support and help where necessary and you are continuously improving the processes for our company and our customers. Of course you maintain contact with our customers on a daily basis. Are you a jack of all trades, do you like customer contact and do you enjoy working together in a friendly team? Then this position is made for you.
Where are you going to work?
Working at Van Vliet Transport means working hard in a pleasant environment. Van Vliet Transport is a service provider with a large BeNeLux network for customer-specific and, preferably, integrated warehouse, transport and distribution solutions. No matter how complex the logistics organization is, we can offer a tailor-made supply chain solution for all our clients. Innovation and quality are of paramount importance to us. That is why all our modern warehouses and warehouse services are supported with innovative technologies. This allows us to take care of the entire logistics chain for our clients from start to finish. And one of our most important principles in the implementation of this is close cooperation with our customers. And we need you for that.
What are you going to do?
You and the team ensure that all customers are satisfied. You are responsible for achieving the goals. So you know better than anyone how to monitor this and ultimately exceed the goals. You register complaints, ensure a good friendly follow-up and thus know how to keep customer satisfaction at a high level. You also help to implement new customers. You want to make everything faster, easier and better. You know what it is like to do shopping and how to perform the associated financial tasks.
In a nutshell:
You optimize the various work processes;
You are responsible for achieving the KPIs;
Customer satisfaction is your main driver;
You are responsible for an optimal customer experience, via telephone and e-mail;
You know what to do with a new customer to tailor the customer services as well as possible;
With your computer skills (WMS / MS Office) you analyze and report department results to management;
You maintain good cooperation with the various departments;
What do we have to offer you?
Of course, in exchange for your hard work, you will get what you deserve. Our salaries are in accordance with the collective labor agreement and often slightly more. But in addition to a nice salary, we always do our best to make you work with pride and satisfaction. Together we ensure success, so we also have to support each other as much as possible to achieve that success, right?
We have listed a number of our terms of employment:
A good salary;
Training and further education;
24+ days of leave based on a full-time contract;
Working with the Warehouse Management system of MS Dynamics (Boltrics);
Growth opportunities. Even if you have not even started in this position, there is always the option to map out new routes.
You have 2-3 years of relevant work experience;
You have at least MBO level 4 working and thinking level. HBO level is an advantage;
Affinity with logistics is a must;
A good command of the Dutch language, spoken and written;
Advanced MS office skills and experience with Navision;
You are goal-oriented and if you think you can improve something, you go for it;